In the fast-paced world of customer support, following a scripted response may seem like the safest bet for ensuring consistency and efficiency. However, relying solely on scripts can hinder the ability to address unique customer needs and foster genuine connections. This blog...

Introduction:In the dynamic and hyper-connected world of business, where customers wield unprecedented influence, the importance of robust customer support cannot be overstated. While the temptation to cut corners may arise as a cost-saving measure, the long-term consequences...